About This Website
BestMortgageBrokerMelbourne.com.au promotes mortgage broking services provided by National Loan Solutions Pty Ltd, trading as Natloans Property Finance (ABN 90 106 933 993). National Loan Solutions Pty Ltd is Credit Representative No. 536249, authorised under Australian Credit Licence No. 389087. National Loan Solutions Pty Ltd is part of the Natloans Group, proudly owned by Natloans Holdings Pty Ltd. All credit assistance provided under the Natloans family of brands is delivered by appropriately licensed entities or authorised credit representatives within our group. The entity providing your credit assistance will always be clearly identified in your Credit Guide and loan documentation for complete transparency.
General Information Only
The information on this website is general information only. It has not been prepared with regard to your personal objectives, financial situation or individual requirements.
Nothing on this website constitutes personal financial advice, legal advice, taxation advice or accounting advice. You should not make a borrowing or financial decision based solely on the information contained on this website.
Before providing credit assistance or recommending a particular credit product, an appropriately licensed or authorised mortgage broker will obtain relevant information about your circumstances and provide the disclosures required by law.
Lender Panel and Loan Availability
Natloans can compare home loan options from a panel of banks and non-bank lenders. This panel does not necessarily represent every lender or credit product available in the Australian market.
Interest rates, fees, lending criteria, loan features and lender policies can change without notice. Any examples, calculations or estimates provided on this website are illustrative only and may not reflect the rates, fees or terms available to you.
All applications remain subject to lender assessment, lending criteria, acceptable security, verification and final approval. No statement on this website guarantees that an application will be approved or that any particular interest rate, loan amount, saving or financial outcome will be achieved.
Calculators and Illustrations
Any calculator, repayment estimate, borrowing-power indication or refinancing example appearing on this website is intended as a general guide only.
Results may not include every fee, cost or circumstance relevant to your application and should not be treated as a loan offer, quotation or approval. A mortgage broker can provide a more detailed assessment based on your circumstances and current lender requirements.
Privacy and Personal Information
When you contact us through this website, we may collect information including your:
We may use this information to:
Your information will be handled in accordance with the Natloans Privacy Policy, available at:
https://www.natloans.com.au/privacy-policy/
Please do not send tax file numbers, bank account passwords or other highly sensitive financial information through the website’s general contact form. Your broker will tell you when and how to provide supporting financial documents through an appropriate channel.
To request access to or correction of your personal information, make a privacy enquiry, or opt out of direct marketing, contact:
Email: info@natloans.com.au
Telephone: 1300 955 791
Address: Suite 7, 296 Bay Road, Cheltenham VIC 3192
Cookies and Third-Party Services
This website may use cookies and similar technologies to operate the site, understand website traffic, remember preferences and improve the user experience.
Third-party services used by this website may include GoDaddy website hosting, Google reCAPTCHA, website analytics and Calendly appointment scheduling. Those providers may collect or process information in accordance with their own privacy policies.
You may restrict cookies through your browser settings, although doing so may affect some website features. Where a cookie-consent tool is displayed, you can use it to manage the available preferences.
Third-Party Websites
This website may contain links to lender websites, government resources, appointment-booking services and other third-party websites.
These links are provided for convenience and information only. Natloans does not control and is not responsible for the content, security, availability or privacy practices of third-party websites. A link does not necessarily constitute endorsement of every statement, product or service appearing on that website.
Website Availability and Accuracy
We take reasonable care when preparing and maintaining this website. However, information may become outdated, incomplete or inaccurate, particularly where interest rates, government programs, legislation or lender policies change.
To the extent permitted by law, Natloans does not guarantee uninterrupted access to the website or that all information will always be complete, current or error-free.
Nothing in this disclaimer excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Intellectual Property
Unless otherwise stated, the content, design, branding, text and original materials appearing on this website are owned by or licensed to Natloans.
You may view or print website material for your personal, non-commercial use. You must not reproduce, modify, republish or commercially exploit website material without prior written permission.
Complaints
If you are dissatisfied with Natloans’ service, please contact your mortgage broker or the Natloans Complaints Officer so that the matter can be investigated.
Email: info@natloans.com.au
Telephone: 1300 955 791
Post: Complaints Officer, PO Box 225, Southland Centre VIC 3192
We will acknowledge your complaint promptly and will generally provide a written Internal Dispute Resolution response within 30 calendar days, unless a different legally prescribed timeframe applies.
If your complaint is not resolved to your satisfaction, you may be entitled to contact the Australian Financial Complaints Authority. AFCA provides consumers and small businesses with free and independent external dispute resolution.
Australian Financial Complaints Authority
Telephone: 1800 931 678
Email: info@afca.org.au
Website: https://www.afca.org.au/
Post: GPO Box 3, Melbourne VIC 3001
Privacy complaints may also be referred to the Office of the Australian Information Commissioner:
https://www.oaic.gov.au/
Telephone: 1300 363 992
Terms of Use
Use of this website is also subject to the Natloans Terms of Use:
https://www.natloans.com.au/terms-of-use/
Changes to This Page
We may update this page when our services, technology, legal obligations or website practices change. The current version will be published on this website with its latest revision date.